We provide FREE global shipping services that include insurance coverage and traceability for all parcels.

You can find your tracking number in your order confirmation e-mail.

The shipping time for different regions is as follows:

USA/Canada, 6-7 business days

Europe, 3-4 business days

South America, 7-9 business days

Australia/Asia, 7-9 business days

Africa, 7-9 business days

Yes, new, used, or broken, 100% Money back guarantee!

We’ve spent countless hours developing and refining our products - we know you’ll love them. However, we understand this might be your first time buying from us.

We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our 100% MONEY BACK guarantee.

If you aren’t happy with any product you buy from us, let us know within 30 days of purchase by contacting us at info@sonerbysweden.com.

We’ll confirm your order, then provide you instructions to return your product to us, new, used, or broken. Once we receive it, we’ll give you a 100% refund. It’s that simple!

Yes, taking pride in the originality of our products, we guarantee that each SÖNER timepiece is built with carefully selected materials and skillful craftsmanship to fit all the needs of a high quality timepiece.

Your watch is covered by a full Lifetime International Warranty against any manufacturing defect.

If you suspect your item is faulty please return it to us at your earliest convenience. Our returns address is as follows:

SÖNER Returns

Lerbergsv. 126

434 95 Kungsbacka

Sweden

Note! Contact us before returning your watch.

Contact information: info@sonerbysweden.com

NOTE!

Please note that if the watch model you purchased has been discontinued, we may not be able to provide an exact replacement. In such cases, we will offer a similar watch that is of equal or greater value to your original purchase.

Our Warranty Does Not Cover:

• Battery life.

• Normal wear and tear and aging (e.g. scratched crystal; alteration of the color or material of non-metallic straps, which includes leather, textile, rubber; peeling of the plating.

• Any damage to any part of the wrist watch resulting from abnormal use, lack of care and accidents (knock's, dents, crushing & cracked crystal).

• The watch has n´been handled by non-authorized persons (e.g. for battery replacement, services or repairs) or altered from its original condition outside our control.

No, please be advised that taxes may apply when purchasing watches from our store. These taxes are determined by your country's regulations and are not included in the listed price of the watch.

We recommend consulting with your local tax authority or customs office for more information on applicable taxes and fees.

You can always contact us at info@sonerbysweden.com and we will be happy to help you.

Our team is here to help you with any queries you may have.

Please use the (contact form) to get in touch with us, and we'll do our best to provide a satisfactory solution to your query.

Alternatively, you can email us directly, and one of our team members will respond to you shortly. E-mail: info@sonerbysweden.com