Returns & refunds

Return within 30 days

You can return your watch within 30 days of delivery for a full refund. There are no catches. We only ask that the watch is unused, in the same condition as when you received it, and sent back in its original packaging: box, labels and stickers included.

Your order confirmation is your proof of purchase.

How to return

1. Email info@sonerwatches.com with your order number.
2. We send you a prepaid, trackable return label at no cost.
3. Pack the watch in its original packaging and send it to:

SÖNER Watches
Lerbergsvägen 126
43495 Kungsbacka
Sweden

Free return shipping

Return shipping is free. You use our prepaid, trackable label, and we take responsibility for the parcel on its way back to us.

Refunds

When your return arrives, we inspect it and email you to confirm. Approved refunds go back to your original payment method, in full.

Complimentary items, such as the leather travel case, should be returned together with the watch. If a return means an order no longer meets the terms of a campaign offer, the refund is adjusted accordingly.

Exchanges

If your watch arrives damaged or defective, we replace it with the same item. Email info@sonerwatches.com and we will arrange the replacement.

Exceptions

• Engraved watches are made personal to you and cannot be returned or refunded.
• Gift cards cannot be returned.
• Items bought online cannot be returned to a retail store.