Refund policy

Returns and refunds

You have 30 days from the day your watch is delivered to return it for a full refund. Returns are free. We send you a prepaid return label, so sending your watch back costs you nothing.

How to return your watch

Email us at info@sonerwatches.com with your order number. We reply with a prepaid return label and simple instructions. Pack the watch in its original box with all packaging, papers and accessories, and send it to:

SÖNER Watches
Lerbergsvägen 126
434 95 Kungsbacka
Sweden

Condition

The watch must be unused and in the same condition as when you received it, in its original packaging.

Refunds

When your return arrives, we inspect it and email you to confirm. Approved refunds go back to your original payment method. Your bank or card issuer may need a few business days before the amount shows on your account.

Exceptions

Engraved watches are made personally for you and cannot be returned or exchanged. Gift cards cannot be returned.

Damage and defects

If your watch arrives damaged or develops a defect, contact us and we will repair or replace it. Every SÖNER watch is covered by our 10-year international warranty, and straps and bracelets by a 24-month warranty.

Questions

Email info@sonerwatches.com. We answer every message personally.