Yes, taking pride in the originality of our products, we guarantee that each SÖNER timepiece is built with carefully selected materials and skillful craftsmanship to fit all the needs of a high quality timepiece.
Your watch is covered by a full international 10 year sales warranty against any manufacturing defect during that time.
If you suspect your item is defective, please return it to us at your earliest convenience. Our return address is as follows:
SÖNER Returns
Lerbergsv. 126
434 95 Kungsbacka
Sweden
Note: Contact us before you return your watch.
Contact information: info@sonerbysweden.com
REFUND POLICY
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PRINCIPALS
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. There are no catches or exemptions, all we ask is that the products are sent back in the original packing, and the wristwatches are in the same unused condition as when you got them.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging: box, label, and stickers included.
Gift cards are non-returnable items.
To complete your return, you need to have the original Söner Watches Receipt as a proof of purchase.
Please do not send your purchase back to the manufacturer, but if you are unhappy with the quality of the product, please return the item to the original address for a full refund.
Notify us through info@sonerwatches.com If you are unhappy with the quality of the product, please return the item to the original address for a full refund.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sonerwatches.com.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sonerwatches.com and send your item to: Lerbergsvägen 126 Kungsbacka SE 43495.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Lerbergsvägen 126 Kungsbacka SE 43495
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Söner Watches does not take responsibilities for any item lost during the return shipping.