Welcome to SÖNER's FAQ page!

We understand that purchasing a square watch from us can be a significant investment, and you might have some questions before making a decision.

Our FAQ page aims to provide answers to common questions to help you make an informed purchase. We've compiled a list of questions we frequently receive from our customers to address any concerns you may have.

If you can't find the answer you're looking for, please don't hesitate to contact us. We're here to help you find the perfect watch to suit your needs and style.

FREQUENTLY ASKED QUESTIONS

Yes, taking pride in the originality of our products, we guarantee that each SÖNER timepiece is built with carefully selected materials and skillful craftsmanship to fit all the needs of a high quality timepiece.

Your watch is covered by a full international 10 year sales warranty against any manufacturing defect during that time.

If you suspect your item is defective, please return it to us at your earliest convenience. Our return address is as follows:

SÖNER Returns
Lerbergsv. 126
434 95 Kungsbacka
Sweden

Note: Contact us before you return your watch.
Contact information: info@sonerbysweden.com

Our team is here to help you with any queries you may have.

Please use the (contact form) to get in touch with us, and we'll do our best to provide a satisfactory solution to your query.

Alternatively, you can email us directly, and one of our team members will respond to you shortly. E-mail: info@sonerbysweden.com

We understand that choosing the right watch can be a daunting task. Here
are some tips to help you make an informed decision.

Budget: If affordability is a top priority, consider the Legacy collection, which offers high-quality watches at an affordable price point.

Movement: Decide on the type of movement you prefer. The Legacy collection features quartz movement, which is known for its accuracy and low maintenance, while the Momentum collection boasts automatic (self-winding) movement, which is powered by the movement of your wrist and requires no battery.

Water resistance: Determine the level of water resistance you require. The Legacy collection is water-resistant up to 5 ATM (50 meters), suitable for both showering and swimming. On the other hand, the Momentum collection is water-resistant up to 10 ATM (100 meters), making it suitable for all water activities, including scuba diving.

Dial color: We offer a variety of dial colors, such as black, white, green, red and blue. Consider your personal style and how the color will complement your outfits.

Steel finish: Choose between polished or brushed steel finishes based on your personal preference. Polished steel gives a sleek and shiny look, while brushed steel provides a more subtle, matte finish.

Don't hesitate to reach out to our customer service team if you have any questions or need further assistance in selecting
the ideal watch.

To ensure that you choose the correct watch strap size, you will need to measure the circumference of your wrist. Simply take a flexible tape measure and wrap it snugly around your wrist, just below the bone. Note the measurement in inches or centimeters, and refer to the watch strap size provided on the order form to determine the appropriate strap length for your wrist size.

Our webpage is designed to provide you with comprehensive and up-to-date information about our products. From detailed specifications to user manuals and guides, we are committed to providing you with the highest level of quality and accuracy in all of our content.

Link to: Manuals and specifications

We provide FREE global shipping services that include insurance coverage and traceability for all parcels.

You can find your tracking number in your order confirmation email.

The shipping times for different regions are as follows:
Europe, 3-4 business days
USA/Canada, 6-7 business days
South America, 7-9 business days
Australia/Asia, 7-9 business days
Africa, 7-9 business days

Yes, new, used, or broken, 100% Money back guarantee!

We’ve spent countless hours developing and refining our products - we know you’ll love them. However, we understand this might be your first time buying from us.

We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our 100% MONEY BACK guarantee.

If you aren’t happy with any product you buy from us, let us know within 30 days of purchase by contacting us at info@sonerbysweden.com.

We’ll confirm your order, then provide you instructions to return your product to us, new, used, or broken. Once we receive it, we’ll give you a 100% refund. It’s that simple!

No, please be advised that taxes may apply when purchasing watches from our store. These taxes are determined by your country's regulations and are not included in the listed price of the watch. We recommend consulting with your local tax authority or customs office for more information on applicable taxes and fees.

You can always contact us at info@sonerbysweden.com and we will be happy to help you.

Our watches' dimensions vary depending on the specific model.
This information is located on the product page under the "Description" tab.

Dimensions:
The Legacy and Momentum:
Hight: 1.7 inch / 45 mm
Width: 1.38 inch / 35 mm
Thickness: 0.43 inch / 11 mm


The Nostalgia:
Hight: 1.57 inch / 40 mm
Width: 1.10 inch / 28 mm
Thickness: 0.31 inch / 8 mm

If you have any questions regarding the dimensions of our watches, please do not hesitate to contact our customer service team. We are always happy to assist you with any queries you may have. CLICK HERE

Yes, all of our watches are water-resistant to 5 atm or 10 atm.

The Legacy, Nostalgia and Momentum collections are tough timepieces with water resistance of 5atm (Legacy and Nostalgia) and 10atm (Momentum), making them suitable for swimming, snorkeling and scuba diving. There's no need to be concerned about leaks or condensation.

For ultimate quality and performance, our square watches feature a stainless steel (surgical steel) case. Surgical steel is used in biomedical applications because of its superior corrosion resistance.

We use premium Swiss or Japanese movements that have been chosen for their precision, durability, service availability, and environmental friendliness.

The Legacy collection features Citizen's cal. 2035, which is known for its robustness, 3-year battery life, and precision, while the Momentum collection features Citizen's premium automatic, Cal. 9039, which has a 42-hour run time and -10+30 sec per day accuracy. The Nostalgia is fitted with a Swiss ETA quartz movement Cal. 901.001 guarantees precision timekeeping, and with a battery life of an amazing 132 months (11 years).

Sapphire glass with an anti-reflective coating that is scratch resistant.

All of our watches have a single domed sapphire glass for a clear and scratch-resistant view of the time. After diamond, sapphire is the second hardest natural material!

In addition to that all of our square watches have 5 layers of anti-reflective (AR) coating, which reduces glare and reflections for unrivaled visibility. A one-of-a-kind feature for watches in this price range.

Yes, all of our timepieces have luminous hands and markers.

In fact, we use the Swiss watch industry's preferred pigment, Swiss C3 Super-LumiNova®, which is highly durable, temperature-resistant, and environmentally friendly.

This is a very unique feature in this price range.

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30 DAYS MONEY BACK

10 YEAR WARRANTY

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