Welcome to SÖNER's FAQ
We understand that purchasing a square watch from us can be a significant investment, and you might have some questions before making a decision.
Our FAQ page aims to provide answers to common questions to help you make an informed purchase. We've compiled a list of questions we frequently receive from our customers to address any concerns you may have.
If you can’t find the answer to your question in our FAQ,
feel free to reach out to us at info@sonerwatches.com – we’re here to help!
Tax / VAT
Tax policies vary depending on the country you live in.
For example, within the EU, VAT is included in the listed price. However, in countries like the UK, customers will need to pay VAT on their purchase, based on local regulations.
We recommend consulting your country's tax authority or customs office to understand any applicable VAT or fees before making a purchase.
Case Size
Our watches' dimensions vary depending on the specific model.
This information is located on the product page under the "Description" tab.
Dimensions:
The Legacy and Momentum:
Hight: 1.7 inch / 45 mm
Width: 1.38 inch / 35 mm
Thickness: 0.43 inch / 11 mm
The Nostalgia:
Hight: 1.57 inch / 40 mm
Width: 1.10 inch / 28 mm
Thickness: 0.28 inch / 7.2 mm
The Amorous:
Hight: 1.57 inch / 40 mm
Width: 1.10 inch / 28 mm
Thickness: 0.39 inch / 10 mm
If you have any questions regarding the dimensions of our watches, please do not hesitate to contact our customer service team. We are always happy to assist you with any queries you may have. Contact us
Strap Size
To ensure that you choose the correct watch strap size, you will need to measure the circumference of your wrist.
Simply take a flexible tape measure and wrap it snugly around your wrist, just below the bone. Note the measurement in inches or centimeters, and refer to the watch strap size provided on the order form to determine the appropriate strap length for your wrist size.
STRAP GUIDES
22m strap guide
Case Material
For exceptional quality and durability, all of our square watches are crafted with stainless steel cases, specifically surgical-grade 316L steel. This premium material is prized in biomedical applications due to its outstanding corrosion resistance, ensuring your watch is not only stylish but built to last.
Legacy and Momentum Collections:
These timepieces are constructed with 316L surgical-grade stainless steel, offering a balance of strength and style.
Nostalgia and Amorous Collections:
These watches also feature 316L stainless steel cases but are further hardened to 800HV, making them approximately four times more scratch-resistant than standard steel, ideal for those who seek both elegance and resilience.
Sapphire Glass
Each of our watches is fitted with a premium, single-domed sapphire crystal, offering exceptional clarity and scratch resistance. As the second hardest natural material after diamond, sapphire ensures your watch face remains pristine and clear over time, even with daily wear.
Additionally, all our square models are enhanced with five layers of anti-reflective (AR) coating, significantly reducing glare and reflections for a crisp, unobstructed view of the dial. This multi-layer AR treatment is a remarkable feature in this price range, typically reserved for higher-end timepieces, allowing for a seamless reading experience in all lighting conditions.
Luminescence
Our collections offer models with and without lume, allowing you to choose the perfect balance between enhanced visibility and sleek design.
Legacy and Momentum Collections:
Both collections are equipped with Swiss C3 Super-LumiNova® on the hands and markers. This premier lume is renowned for its exceptional brightness, durability, and resistance to temperature variations. Often found in high-end Swiss watches.
Nostalgia and Amorous Collections:
The Nostalgia and Amorous collections, designed with a refined, dressy aesthetic, do not feature luminescence. This intentional choice supports the minimalist and cohesive design of these models.
Water-resistance
Our watches are designed with varying levels of water resistance to suit your lifestyle.
Legacy, Nostalgia, and Amorous Collections:
These watches are water-resistant to 5 ATM (50 meters) and are certified for snorkeling and swimming.
Momentum Collection:
This collection features a higher water resistance of 10 ATM (100 meters), certified for scuba diving down to 30 meters (98 feet).
Each timepiece is built to meet high standards, ensuring durability and reliability in water-based activities.
Shipping & Tracking
We provide complimentary global shipping, which includes insurance coverage and traceability for all parcels.
Below are estimated shipping times for various regions. Please note that, on occasion, delivery may take longer than expected, often due to local customs procedures. For your convenience, you can track your parcel at any time on this page: Track your parcel
International Warranty
Taking pride in the quality of our products, we guarantee that each SÖNER timepiece is built with carefully selected materials and skillful craftsmanship to fit all the needs of a high-quality timepiece.
Your watch is covered by a full international 10-year sales warranty against any manufacturing defect during that time.
If you suspect your item is defective, please return it to us at your earliest convenience.
Money-back Guarantee
We want you to feel 100% comfortable in your purchase, so your order is covered in-full by our 100% money-back guarantee.
If you aren’t happy with any product you buy from us, let us know within 30 days of purchase by contacting us at info@sonerwatches.com.
We’ll confirm your order, then provide you instructions to return your product to us, new, used, or broken. Once we receive it, we’ll give you a 100% refund. It’s that simple!
We will never design a round watch